Privacy Policy
How we collect, use, protect and share your personal information. Last updated October 2026.
About This Policy
This policy explains how SYNE Professional Services (ABN 68 617 058 956), referred to as "SYNE", "we" or "us", collects, uses, stores and discloses personal information.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to personal information we handle through our services, the My SYNE client portal, SYNE platforms we provide to you, and this website.
Information We Collect
The personal information we collect depends on how you deal with us. It may include:
- Name, contact details, date of birth and identification documents
- Tax file numbers and other government identifiers
- Financial information, including income, assets, liabilities, bank details and transaction records
- Business information, including records of the entities you own, manage or work for
- Employee information, where we provide payroll or HR services to your organisation
- Information you provide through enquiries, consultations and the contact form
- Technical information about your use of this website and My SYNE
How We Collect It
We collect most information directly from you, for example when you contact us, engage us, or upload documents to My SYNE.
With your authority, we may also collect information from the Australian Taxation Office, ASIC, the ACNC and other government bodies, from your bank and software providers, from your previous adviser, and from other professionals acting for you.
Why We Collect and Use It
We use personal information to:
- Provide accounting, tax, audit, advisory, digital, ESG and human capital services
- Prepare and lodge returns and reports with government agencies on your behalf
- Provide and support My SYNE and SYNE platforms
- Verify your identity and meet our legal and professional obligations, including anti-money laundering and counter-terrorism financing obligations where they apply
- Manage our relationship with you, including billing and responding to enquiries
- Improve our services and this website
- Send you information about our services, where you have not opted out
Tax File Numbers
We collect, use and disclose tax file numbers only for purposes permitted by tax, superannuation and personal assistance laws, in line with the Privacy (Tax File Number) Rule. We store tax file numbers securely and restrict access to those who need it.
Who We Disclose It To
We may disclose personal information to:
- Government agencies, including the ATO, ASIC, the ACNC and state revenue offices, when acting for you
- Service providers who help us operate, such as cloud hosting, IT, document storage and e-signing providers
- Other entities in the SYNE network that support our services and platforms
- Professional bodies and reviewers for quality assurance, under confidentiality
- Other advisers acting for you, with your authority
- Anyone else where you consent or where we are required or authorised by law
Overseas Disclosure
SYNE operates in Australia, New Zealand, the United Kingdom, Canada and India, and some of our service providers store data overseas. Personal information may therefore be disclosed to or stored in those countries.
Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
Storage, Security and Retention
We hold personal information in secure, access-controlled systems. Client documents are exchanged through My SYNE rather than email, and access is protected by encryption and multi-factor authentication.
We keep records for as long as needed to provide our services and meet legal requirements, including record-keeping obligations under tax and corporations law. When information is no longer needed, we securely destroy or de-identify it.
Data Breaches
If we experience a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
Website, Cookies and Analytics
This website uses cookies and similar technologies to remember your preferences, such as your country, and to understand how the site is used. You can disable cookies in your browser, although some features may not work as intended.
Information you submit through forms on this website is used to respond to your enquiry.
Marketing
We may send you updates and insights about our services. You can opt out at any time by using the unsubscribe link in any message or by contacting us.
Accessing and Correcting Your Information
You can ask to access the personal information we hold about you, or ask us to correct it. We will respond within a reasonable time, usually within 30 days. In limited cases permitted by law we may decline access, and we will explain why.
Complaints
If you have a concern about how we have handled your personal information, please contact our Privacy Officer. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to This Policy
We may update this policy from time to time. The current version is always available on this website. This policy was last updated in October 2026.
Contact Us
Privacy Officer, SYNE. Phone 0467 585 848, or use our contact form.